Privacy Policy

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Last updated: October 10, 2023

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This privacy notice outlines how Sunspeaker Solar, LLC, operating as Alpaca Energy ("we," "us," or "our"), collects, stores, uses, and shares your information when you use our services ("Services"). This includes interactions on our website at https://goalpaca.com or any affiliated site linking to this privacy notice. By using our Services, you agree to the terms of this privacy policy. If you disagree with our policies, please refrain from using our Services.

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For any questions or concerns, contact us at hello@goalpaca.com.

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SUMMARY OF KEY POINTS

This summary provides key points, and you can find more details by clicking the link following each key point or using the table of contents below.

1. What personal information do we process?

2. Do we process any sensitive personal information?

3. Do we receive any information from third parties?

4. How do we process your information?

5. In what situations and with which parties do we share personal information?

6. How do we keep your information safe?

7. What are your rights?

8. How do you exercise your rights?

9. Want to learn more about what we do with any information we collect?

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TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

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1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide, including names, phone numbers, email addresses, mailing addresses, usernames, passwords, contact preferences, billing addresses, and sensitive information when necessary with your consent.

Information automatically collected

Certain information, such as your IP address and device characteristics, is collected automatically when you visit our Services. This information is primarily used for security, operation, and internal analytics.

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2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information for various purposes, including facilitating account creation, delivering services, responding to inquiries, sending administrative information, enabling user communications, requesting feedback, sending marketing communications, posting testimonials, protecting our Services, and evaluating/improving our products and services.

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3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations, such as business transfers and with business partners.

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4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar technologies to collect and store information.

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5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you register or log in using social media accounts, we may access certain information about you.

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6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless required by law.

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7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement organizational and technical security measures to protect your information.

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8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

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9. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account at any time. You can withdraw consent or opt-out of marketing communications.

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10. CONTROLS FOR DO-NOT-TRACK FEATURES

We currently do not respond to Do-Not-Track signals, but we will inform you about any future changes in a revised version of this privacy notice.

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11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, or Virginia, you are granted specific rights regarding access to your personal information.

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What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

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Category Examples Collected

A. IdentifiersContact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name - YES

B. Personal information as defined in the California Customer Records statuteName, contact information, education, employment, employment history, and financial information - YES

C. Protected classification characteristics under state or federal lawGender and date of birth - NO

D. Commercial informationTransaction information, purchase history, financial details, and payment information - NO

E. Biometric informationFingerprints and voiceprints - NO

F. Internet or other similar network activityBrowsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements - NO

G. Geolocation dataDevice location - YES

H. Audio, electronic, visual, thermal, olfactory, or similar informationImages and audio, video, or call recordings created in connection with our business activities - NO

I. Professional or employment-related informationBusiness contact details to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us - YES

J. Education InformationStudent records and directory information - YES

K. Inferences drawn from collected personal informationInferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics - NO

L. Sensitive personal InformationAccount login information, contents of email or text messages, debit or credit card numbers, driver's licenses, precise geolocation, social security numbers, and state ID card numbers - YES

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A - As long as the user has an account with us

• Category B - As long as the user has an account with us

• Category G - As long as the user has an account with us

• Category I - As long as the user has an account with us

• Category J - As long as the user has an account with us

• Category L - As long as the user has an account with us

Category L information may be used or disclosed to a service provider or contractor for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.

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We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;

• Participation in customer surveys or contests; and

• Facilitation in the delivery of our Services and to respond to your inquiries.

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How do we use and share your personal information?

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Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

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We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information with third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

 

California Residents

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

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If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

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CCPA Privacy Notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.

The California Code of Regulations defines a "resident" as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose. All other individuals are defined as "non-residents."

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If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

Your rights with respect to your personal data

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Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

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Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

• whether we collect and use your personal information;

• the categories of personal information that we collect;

• the purposes for which the collected personal information is used;

• whether we sell or share personal information to third parties;

• the categories of personal information that we sold, shared, or disclosed for a business purpose;

• the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;

• the business or commercial purpose for collecting, selling, or sharing personal information; and

• the specific pieces of personal information we collected about you.

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In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

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Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

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Right to Limit Use and Disclosure of Sensitive Personal Information

If the business collects any of the following:

• social security information, drivers' licenses, state ID cards, passport numbers

• account login information

• credit card numbers, financial account information, or credentials allowing access to such accounts

• precise geolocation

• racial or ethnic origin, religious or philosophical beliefs, union membership

• the contents of email and text, unless the business is the intended recipient of the communication

• genetic data, biometric data, and health data

• data concerning sexual orientation and sex life

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you have the right to direct that business to limit its use of your sensitive personal information to that use which is necessary to perform the Services.

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Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.

Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.

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To exercise your right to limit use and disclosure of sensitive personal information, please email hello@goalpaca.com or visit: hello@goalpaca.com.

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Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

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We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

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Other privacy rights

• You may object to the processing of your personal information.

• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

• You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

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To exercise these rights, you can contact us by visiting hello@goalpaca.com, by email at hello@goalpaca.com, by calling toll-free at 972-860-1606, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

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Colorado Residents

This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

• Right to be informed whether or not we are processing your personal data

• Right to access your personal data

• Right to correct inaccuracies in your personal data

• Right to request deletion of your personal data

• Right to obtain a copy of the personal data you previously shared with us

• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

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To submit a request to exercise these rights described above, please email hello@goalpaca.com or visit hello@goalpaca.com.

If we decline to take action regarding your request and you wish to appeal our decision, please email us at hello@goalpaca.com. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

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Connecticut Residents

This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

• Right to be informed whether or not we are processing your personal data

• Right to access your personal data

• Right to correct inaccuracies in your personal data

• Right to request deletion of your personal data

• Right to obtain a copy of the personal data you previously shared with us

• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

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To submit a request to exercise these rights described above, please email hello@goalpaca.com or visit hello@goalpaca.com.

If we decline to take action regarding your request and you wish to appeal our decision, please email us at hello@goalpaca.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

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Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA):

"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.

"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.

"Sale of personal data" means the exchange of personal data for monetary consideration.

If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.

Your rights with respect to your personal data

• Right to be informed whether or not we are processing your personal data

• Right to access your personal data

• Right to correct inaccuracies in your personal data

• Right to request deletion of your personal data

• Right to obtain a copy of the personal data you previously shared with us

• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

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Exercise your rights provided under the Virginia VCDPA

You may contact us by email at hello@goalpaca.com or visit hello@goalpaca.com.

If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

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Verification process

We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

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Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at hello@goalpaca.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.

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12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

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13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at hello@goalpaca.com or contact us by post at:

 

Sunspeaker Solar, LLC
7700 Windrose Ave
Plano, TX 75024
United States

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14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: hello@goalpaca.com.